WHO WE ARE

At Prime Communications, Inc. (PCI) we are the experts in physical security, networking solutions, and the critical infrastructure that supports them. We focus on the retail, healthcare, education, and manufacturing industries with over 20-years of experience designing, installing and supporting systems that protect personnel and assets while facilitating operational efficiencies. We understand the specific challenges of the industries we serve and realize not every project can be solved with an off the shelf solution. Due to the unique factors of every organization, we work with our clients to design, develop, and engineer a custom fit solution to meet their requirements. We care about you and the needs of your organization which is why we have a partnership mentality when working with our client’s; at PCI we provide more than solutions and services we deliver the ultimate customer experience. To further demonstrate our dedication, we have field personnel strategically stationed across the country giving us a national presence that our growing clients demand. By setting ourselves apart through our project expertise, customized solutions, and responsiveness we’ll deliver YOUR solution for YOUR Industry.

Physical Security

Networking Solutions

Networking Cable Intelligence

Cabling & Installation

WE ARE UNIQUE

PROJECT EXPERTISE

We have over 20 years of project experience working with high profile clients. We know the ins and outs of your organization which allow us to be proactive, building confidence we’ll deliver results.

CUSTOM SOLUTIONS

Your site is unique! Our engineers understand that and will work in collaboration with you're team to develop a customized solution identifying and solving for any deficiencies. Our engineers create solutions, not temporary fixes, they will continue pushing to create a solution which works best for your organization.

RESPONSIVENESS

As our top priority, our trained and certified staff is ready when any situation arises. A strong relationship with open communication is critical for the success of all projects which is why we assign a single point of contact to be your liaison.

THE CLIENT EXPERIENCE

Here at Prime, it’s all about the client experience, which is why we have adopted the customer first mentality. The experience we provide to our clients is different from other providers. Our clients never have the hassle of dealing with multiple vendors, different pricing scales, and differing levels of support. Creating the ultimate client experience is something that Prime has been developing over the past 18 years and continues to improve through our Proven Process for Success. We believe this initiative is so critical that we have developed our own Prime Playbook, detailing the full extent of our dedication. Clients love the fact that they have a dedicated single point of contact, automated help desk process, and a customized solution to meet their facility’s needs designed by our engineers and delivered by our certified technicians. It’s Your Solution For Your Industry!

"My IT dept. and myself were very excited and looking forward to working with Prime. Once we actually started our partnership, it was not only refreshing to discover that they not only know what they were doing, both technically and professionally, but they also have a very friendly and light hearted approach, which makes it much more enjoyable.”

Lenny Smith
Sr. Director of Loss Prevention and Corporate Security, Skechers USA, Inc.

Why Prime?

PROJECT EXPERTISE

With over 20 years in the industry, we have the experience to handle any project start to finish.

CUSTOM SOLUTION INTEGRATION

We understand not one size fits all, which is why our dedicated team works together to engineer the perfect solution.

PREMIER PARTNERS

We partner with the market standouts and install premium products like Genetec, Axis, and more!

CERTIFIED TECHNICIANS

We ensure that all of our technicians are up to date on their certifications and send them to training to stay current on the latest technologies.

ASSIGNED PROJECT MANAGERS

Clients are assigned a project manager, so they know exactly who to contact for questions or concerns.

CLIENT PORTAL

We offer a client portal that includes automated ticket support and monthly reporting. Log in to your dashboard, create a ticket and see your stats for the month!

QUALITY ASSURANCE

We have implemented guidelines and requirements for Prime Communications’ personnel to follow, ensuring projects are run effectively.

ONGOING SUPPORT

Once your solution has been implemented, we continue our partnership by offering you ongoing support.

NATIONAL ACCOUNTS PROGRAM

We take our partnerships seriously, which is why we have developed our own national accounts program, The PRIME PLAYBOOK, it ensures you are receiving the highest quality of service.

PROVEN PROCESS FOR SUCCESS

1

Introduction & Discovery

Meet with our team! We will gather the details about you & your system.
2

Collaborate & Solve

We will collaborate, design, engineer, and implement your solution!
3

Deliver & Support

Once executed we continue being your partner by offering ongoing support.
4

Measure & Improve

We continuously measure system, service & cost performance and make improvements as needed.

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