Low-Impact, Secure Medical Equipment Deployment in Critical Hospital Settings

Imagine this: A technician is working within the NICU unit of a Midwestern hospital. As he begins uploading patient monitoring software in one of the rooms, the patient and her family are ushered in. The family is visibly distraught. During this very private, devastating moment, the technician must make a series of decisions. Should he stay and continue uploading software? Should he offer condolences to the family? What if someone asks him for a drink of water from the sink behind his ladder? If he must stay in the room to complete a critical software upload, what does he need to do to remain professional?

In a situation such as this, both the manufacturer of the equipment being installed and hospital personnel are highly invested in the behavior and demeanor of the installer. The consequences of a technology installer’s performance and its impact on the patient experience can be serious— even life-threatening.

Installing, maintaining and upgrading technological devices within critical medical settings is an art, and not every technician can provide the soft skills needed. This article offers insights and a checklist to help ensure low-impact technology deployment in medical institutions.