Integrator Vetting Survey: 10 Questions to Ask a New Business-Technology Integrator to Ensure their Success, and Yours

A business-technology integrator’s level of expertise and capabilities are often unknown quantities until you’ve had a chance to work with them closely on a project. All too often, they struggle to deliver what they said they could and then you end up with an even worse problem than you started with – or you spend a great deal of money and realize you’re not getting what you expected from it.

“You’d be surprised at how many enterprises tolerate companies who consistently fall short of delivering on their commitments,” said Brian Freeman, National Sales Manager of Prime Communications Inc. (PCI). “Things fall through the cracks due to a lack of process and there’s no way to know what’s going on until you have to deal with those problems on top of the technology needs you had in the first place.”


Low-Impact, Secure Medical Equipment Deployment in Critical Hospital Settings

Imagine this: A technician is working within the NICU unit of a Midwestern hospital. As he begins uploading patient monitoring software in one of the rooms, the patient and her family are ushered in. The family is visibly distraught. During this very private, devastating moment, the technician must make a series of decisions. Should he stay and continue uploading software? Should he offer condolences to the family? What if someone asks him for a drink of water from the sink behind his ladder? If he must stay in the room to complete a critical software upload, what does he need to do to remain professional?

In a situation such as this, both the manufacturer of the equipment being installed and hospital personnel are highly invested in the behavior and demeanor of the installer. The consequences of a technology installer’s performance and its impact on the patient experience can be serious— even life-threatening.

Installing, maintaining and upgrading technological devices within critical medical settings is an art, and not every technician can provide the soft skills needed. This article offers insights and a checklist to help ensure low-impact technology deployment in medical institutions.


Workplace Violence: Policy + Plan + Practice = Prevention

Over the space of 24 hours in September 2018, the people of Maryland suffered three unrelated violent workplace events at a software company, a municipal building and a distribution center. Lives were lost, and businesses were disrupted in profound ways. It was a grim reminder of an apparent rising rate of workplace violence. Many companies, perhaps yours included, now have workplace violence plans in place – or do they really?

If you have a plan, no matter what industry you are in, chances are it’s not enough. Read on to find out what you are probably missing and learn how to confidently protect your employees and customers. Is it worth your time to analyze your plan and make adjustments? Because lives could be at stake, we suggest it is.


McDonald’s Point of Sale Refresh

OVERVIEW:

Prime Communications was engaged for a nationwide refresh of the Point of Sales Systems (POS) for two Enterprise clients which included both corporate and franchisee owned McDonald’s and Kentucky Fried Chicken locations. Prime Communications resources and expertise combined with their project management process and procedures were needed to execute this nationwide technology deployment.

CHALLENGES:

The major challenge that Prime faced was the need to keep the stores operational during normal working hours as it was important to avoid lost revenue. The locations varied from major metropolitan areas to remote rural areas which created a logistical challenge. The timelines to kick off the overall project and complete it were very short. For example, Prime was tasked with upgrading 400 Kentucky Fried Chicken locations in less than four months. As a result, Prime created a plan that did not interrupt store operation and ensured the assigned locations were covered in a timely manner with the proper amount of trained technicians on hand.


Prime Communications, Inc. Joins the LPF as a New Partner

Matthews, NC (September 21, 2018) – The Loss Prevention Foundation (LPF) announced its newest Associate Level Partner, Prime Communications, Inc. The Associate level partnership secures numerous LPQ and LPC certification course scholarships for Prime to distribute to industry professionals.

Headquartered in Elkhorn, NE and founded in 2001, Prime Communications, Inc. (PCI) provides enterprise leaders with high-performance infrastructure, physical security & network solutions. PCI was recently named to the SD&I’s Fast 50 List as a top systems integrator and is committed to delivering custom engineered security and network solutions.


Top 4 Reasons Structured Cabling is Critical Infrastructure

It’s every IT director’s nightmare: phone calls come in from end users saying the system is causing problems. The CEO is depending on today’s teleconference for a large sale, but individual work stations are having trouble even loading spreadsheets. Is it a network security breach? Software and hardware was recently updated, so what could the problem be? One common answer is this: the cable plant.


From infrastructure to user – DOT.Comm brings leadership to IT government management

SITUATION:

With the stated goal to “transform IT service delivery and be recognized as a leader in government IT management,” DOT.Comm (Douglas Omaha Technology Commission) needed a technology partner who could help them to deliver on that vision. To do so meant updating old technology – from the infrastructure to the user – for a network of more than 5,000 users across the City of Omaha and Douglas County government agencies and departments, located throughout downtown, including: Omaha Civic Center, Hall of Justice, Omaha Police Department, Douglas County Department of Corrections, Omaha Fire Department, Douglas County Health Department and the DOT.Comm facilities.

Dubbed the ‘Project for Success,’ the solution also had to deliver BYOD capabilities and localized wireless, while ensuring systemwide security, scalability, performance and growth. Prime Communications was selected from a competitive field.


Established over 100 years ago, Cornhusker Bank has been committed to servicing the personal and business banking needs of Lincoln, Nebraska. This privately-owned bank has six local branches spread throughout the city; a technology center and three part-time kiosks in local retirement residences. Entrusted with the financial assets and daily transactions of its customers, Cornhusker Bank implements strict security policies and takes every measure to protect its establishments, patrons and staff from harm, theft or scams.


SITUATION

A private, physician-owned hospital with nine operating rooms, 21 inpatient beds, 22 outpatient beds and four extended-stay beds, as well as a network of more than 50 physician offices, representing more than a dozen specialties, Lincoln Surgical Hospital in Nebraska continues to experience rapid growth. Increasing use of wireless and wired technology contributed to efficiency, but it also had also created islands of disparate networks. It also resulted in additional costs as each satellite office invested in its own wireless network solution to accommodate the use of individual mobile devices by patients and guests.

Recognizing the advantages of developing a seamless technology system within the main hospital itself and throughout its physician network, Lincoln Surgical Hospital and its IT team tapped Prime Communications to implement a solution that would facilitate the exchange and availability of medical records, imaging and test results. The solution would also need to standardize technology at individual physician offices – all while ensuring security and reliability.


The New Normal: Designing Security to Fight Organized Retail Crime

Bold, well-orchestrated – sometimes violent – organized retail crime (ORC) has reached a new level of intensity. That means loss prevention and asset protection also must rise to new heights. Fortunately, new technologies make it possible to more effectively reduce shrinkage and improve asset protection.

The FBI now estimates ORC losses at more than $30 billion per year. The National Retail Federation polled members in 2017, and 95% said they had been victimized by organized theft and fraud operations, with costs rising to more than $700,000 for every $1 billion in sales.

The key to understanding the ORC new normal is to think like the members of these criminal teams. This article explores who they are, actions they may take and why, as well as fraud detection and security strategies likely to become lasting solutions:  better inventory management, security systems integration all the way to the shelf level, working backwards towards solutions, and establishing open-architecture digital security systems to save time and money.