Workplace Violence: Policy + Plan + Practice = Prevention

Over the space of 24 hours in September 2018, the people of Maryland suffered three unrelated violent workplace events at a software company, a municipal building and a distribution center. Lives were lost, and businesses were disrupted in profound ways. It was a grim reminder of an apparent rising rate of workplace violence. Many companies, perhaps yours included, now have workplace violence plans in place – or do they really?

If you have a plan, no matter what industry you are in, chances are it’s not enough. Read on to find out what you are probably missing and learn how to confidently protect your employees and customers. Is it worth your time to analyze your plan and make adjustments? Because lives could be at stake, we suggest it is.


The New Normal: Designing Security to Fight Organized Retail Crime

Bold, well-orchestrated – sometimes violent – organized retail crime (ORC) has reached a new level of intensity. That means loss prevention and asset protection also must rise to new heights. Fortunately, new technologies make it possible to more effectively reduce shrinkage and improve asset protection.

The FBI now estimates ORC losses at more than $30 billion per year. The National Retail Federation polled members in 2017, and 95% said they had been victimized by organized theft and fraud operations, with costs rising to more than $700,000 for every $1 billion in sales.

The key to understanding the ORC new normal is to think like the members of these criminal teams. This article explores who they are, actions they may take and why, as well as fraud detection and security strategies likely to become lasting solutions:  better inventory management, security systems integration all the way to the shelf level, working backwards towards solutions, and establishing open-architecture digital security systems to save time and money.


The Importance of Securing Physical Security

What is the importance of securing physical security? With more devices connected through the network, it is critical to understand the meaning and the significance of securing your physical security systems. Physical security systems are vulnerable to hackers and major cyber-attacks. Prime recommends following these five simple steps to mitigate the risk of your security systems:


Top 5 Benefits of License Plate Recognition

 For large distribution and manufacturing facilities, one of the major pain points is the heavy traffic flow in shipping & receiving areas. Manual efforts of tracking who is entering and exiting can be costly which is why it is so beneficial to have an automatic license plate recognition (ALPR) system like Genetec’s AutoVu. With an ALPR system in place, your facility will have the ability to track who’s coming and going, how long they have been on site, generate reports regarding activity and share critical information with the appropriate personnel. Here are the Top 5 Benefits of Having an ALPR system.


Securing Your Facility Inside and Out

The need to protect and secure manufacturing personnel and facilities while maintaining a safe working environment is a challenging initiative. Manufacturing plants are dynamic environments with the movement of personnel, goods, and equipment each presenting a unique set of challenges. There is a vast range of hazards ranging from perimeter intrusions, production line malfunctions, theft and workplace violence. Identifying and acting on these issues are crucial components to the productivity and safety of any manufacturing facility. Here are the top three concerns when securing your facility inside and out!


Improve Customer Experience & In-Store Sales in 5 Steps

 

1. Customer Flow

The first step in improving customer experience is understanding how customers are moving through your store. In-store traffic counters can identify the flow of traffic and pinpoint how customers are entering, exiting, and moving around your store. By utilizing the foot traffic to your advantage you can better understand what brings shoppers into your store. The shopper traffic data allows marketing to see what promotions are working and ones that don’t. Understanding the trends in footfall can improve the overall customer experience.

Traffic Counter

Traffic Counter


The Top 5 Reasons why a Centralized Security Solution is Crucial to Productivity

The need to protect and secure manufacturing personnel & facilities while maintaining a safe work environment is a challenging initiative. With all the different processes that production facilities follow it can become hectic to manage, which is why it is imperative to have a centralized security solution. To shed light on the concerns facilities managers face the experts at Prime Communications have compiled The Top 5 Reasons why a Centralized Security Solution is Crucial to Productivity.

    1. Detect & Immediately Respond to Threats

 At the top of the list is being able to instantly detect and respond to threats. There can be a vast range of hazards such as workplace violence, perimeter intrusions, production line malfunctions, or internal theft. Identifying and acting on these issues are crucial components to the productivity of any manufacturing facility.

     2. Perimeter Protection

Secondly, manufacturing facilities need a centralized security solution to provide perimeter protection. Knowing all the activity that is coming in and out of your facility alleviates and greatly benefits all areas of the company. Specifically, in the shipping and receiving areas where having the ability to receive alerts, visual verification of personnel and license plates recognition increases safety and eliminates the manpower it takes to manually document shipments coming in and out of the facility.

    3. Monitor Lines & Processes Remotely

 The third reason is having the ability to remotely monitor assembly lines and processes. Gathering live video data and updates improves quality assurance and detects if there are any discrepancies in the production line. With centralized monitoring, facility managers will notice the increase in productivity and the reduction in downtime.

    4. Evaluate Liability Claims

Number four on the list is being able to utilize video surveillance footage to use in the case of liability claims such as slip and fall. Having the ability to access video of an incident has been proven to be useful and valuable in demonstrating the veracity of these claims. The capability to evaluate accidents and document the occurrence allows companies to save the resources and money otherwise spent on dealing with false liability claims.

     5. Provide Remote Troubleshooting and Maintenance Support

Lastly, being able to remotely troubleshoot operational issues and safely determine if onsite maintenance support is required. Manufacturing relies on machine production; therefore it is crucial to be able to have the ability to identify a malfunction via video instead of risking staff safety to identify the problem. With the ability to remotely troubleshoot you can check, analyze, and report the issues with one system. If machinery does require maintenance personnel to fix any issues they are one step ahead by already having the issue identified.

Conclusion

Prime Communications provides the tools your facility needs to allow you to cost effectively meet all the demands of protecting personnel and productivity. We bring a range of manufacturing experience, innovative thinking, and technology-driven solutions to address these issues. By partnering with industry standouts such as Genetec and Axis Communications we have the tools and capabilities to handle any of your security needs:

  • Video Surveillance
  • Access Control
  • Intelligent Video Analytics
  • Intrusion Detection Alarms
  • Perimeter Intrusion Detection
  • Centralized Monitoring
  • License Plate Recognition

View all of our security & infrastructure solutions for manufacturing facilities.


The Top 3 Reasons Hospitals Need a Physical Security Plan

From a patient’s point of view, hospitals are an open welcoming place where healthcare is provided and family and friends can provide support to those recovering. Behind the scenes, security measures need to be put into place to keep the atmosphere open and welcoming and eliminate the violence that is becoming too common in the hospital environment. The experts at Prime Communications, have compiled The Top 3 Reasons Why Hospitals Need a Physical Security Plan for your review and consideration.

  1. Physical Attacks on Staff

The number one reason is to prevent physical violence against the hospital staff. A study completed by the Emergency Nurses Association revealed that 55.6% of nurses reported having been a victim of violence in the workplace and would rate their emergency department security as 5 out of 10. It is crucial that healthcare practitioners feel safe in their environment so that they can focus on patient care. Having a plan initiated will decrease the amount of physical violence on staff allowing them to feel safer in their work environment.

  1. Theft & Abduction

Number two is internal theft, petty theft and child abduction. Hospitals are an easy target for petty theft, but an even bigger concern is internal theft of patient information and prescription pills. According to the Wall Street Journal, it is estimated that 15% of health-care professionals may be addicted to prescription drugs at some point in their career. Without a proper physical security plan in place, medication theft can cost the industry millions in losses every year.

A very serious concern is child abduction. According to the National Center for Missing and Exploited Children (NCMEC), 45% of infant abductions occur from healthcare facilities. This statistic alone is a crucial reason hospitals need a physical security plan.

To cut down on the loss of prescription pills medication is being dispensed through autonomous bots, like the Aethon Tug Bot and infant abduction is being managed with RFID technology.

  1. Disorderly Conduct

 The last reason for implementing a physical security plan is the distractions and chaos of disorderly conduct. If the staff has to take the time to discipline and control patients and visitors it takes them away from their daily duties and interrupts patient care.

The items listed above are just some of the many challenges faced by Healthcare Security professionals. Here are some more solutions that  Prime Communications can offer in order to create a safe and secure environment for patients, staff and visitors.

Prime Communications brings a breadth of healthcare experience, innovative thinking and the application of technology-driven solutions to address these challenges. We specialize in integrated IP-based physical security and access control solutions to assist you in effectively meeting these objectives. Our tools and capabilities include:

  • Video Surveillance
  • Access Control:
    • Intelligent Controllers
    • Electronic Locks
    • Motion Sensors
    • Panic Buttons
    • Threat Level Management
    • Visitor Management

Medical image created by Peoplecreations – Freepik.com


It’s not a surprise that security will be incredibly tight at Super Bowl 50 on February 7 at Levi Stadium in Santa Clara, CA. The venue can fit 68,500 people, according to the stadium website. As the big event approaches, the FBI and Department of Homeland Security has labeled the event a “level one” event, which is the highest classification for national events.

To help local law enforcement, the FBI and U.S Department of Homeland Security issued a memo assessing potential threats. The agencies said: “There will be plenty of security inside Levi’s Stadium. The memo also read: “The most vulnerable targets of opportunity are not inside Levi’s Stadium itself, but outside the stadium,” retired FBI Assistant Special Agent in Charge Jeffrey Harp said.

Government security officials are examining whether recent attacks on fiber optic systems in California could be connected to a “more complex plot” against the game.A series of unsolved incidents in which fiber optic cables in the Bay Area were deliberately severed is one of several risks detailed in memo by the FBI and U.S. Department of Homeland Security intelligence analysts. The concern individuals may be using these incidents to test and prod network durability in conjunction with a more complex plot,” the memo said.

Michele Ernst, a spokeswoman for the FBI’s San Francisco field office, said there have been 15 attacks against fiber optic lines in the region since 2014. Most of the incidents occurred in San Jose, Fremont and Walnut Creek, California. Though San Jose is within five miles of Levi’s Stadium, the other incidents occurred more than 20 to 40 miles away. Adding to security concerns, Intelligence analysts also said the recent terror attacks in Paris raise the possibility that attackers would target spaces outside sports stadiums.

“There’s no question that the Super Bowl would be a highly attractive target. But so would any sporting event,” said Anthony Cordesman, a security strategist for the Washington, D.C.-based Center for Strategic and International Studies.

Security Systems In Place

Part of the city’s security strategy is to share data with the community. Most of the system is in place, according to Santa Clara CIO Gaurav Garg. For instance, the city has made public the video streams from 15 cameras trained on intersections near the stadium. The streams, available through a smartphone application and on the city’s website.

“Really it is creating a single pane of glass for multiple types of information [that can] then be visualized: where the situations are happening, where our public safety assets are, where the cameras are and what the traffic conditions are, according to Garg.