McDonald’s Point of Sale Refresh
Prime Communications was engaged for a nationwide refresh of the Point of Sales Systems (POS) for two Enterprise clients which included both corporate and franchisee owned McDonald’s and Kentucky Fried Chicken locations. Prime Communications resources and expertise combined with their project management process and procedures were needed to execute this nationwide technology deployment.
The major challenge that Prime faced was the need to keep the stores operational during normal working hours as it was important to avoid lost revenue. The locations varied from major metropolitan areas to remote rural areas which created a logistical challenge. The timelines to kick off the overall project and complete it were very short. For example, Prime was tasked with upgrading 400 Kentucky Fried Chicken locations in less than four months. As a result, Prime created a plan that did not interrupt store operation and ensured the assigned locations were covered in a timely manner with the proper amount of trained technicians on hand.
In order to meet the client’s expectations, Prime scheduled all work to be initiated after store hours and completed prior to store opening the next day. Due to the installation schedule and the number of locations, multiple technical resources were brought in and trained prior to the project kick-off. Prime worked with McDonald’s and Kentucky Fried Chicken on scheduling resources to reduce travel costs and downtime. Prime also implemented a roadshow approach, sending technicians in geographic specific teams from one site to the next to accelerate the installation process.
RESULTS: Prime was responsible for the management of materials which included POS hardware, cabling and network devices for each site. Prime also completed the staging of the POS and network switches as well as removing and replacing existing cables with new cabling infrastructure. Prime removed existing POS workstations and monitors as well as installing the new POS workstations, monitors and connecting the network switches. Prime handled all of the post installation activities that included: labeling all hardware, removal, and disposal of old system components, trash, site cleanup, and completion of required reports for the client’s Project Management team. To improve efficiencies and cut out unnecessary costs, Prime eventually took over system programming and commissioning as part of the scope of work. Prime’s approach to these tasks allowed for easier scheduling and shortened the time frame of the installation by several hours providing additional cost savings.
The overall project to upgrade the POS in all stores was completed in 24 months for McDonald’s and 4 months for KFC. As a result of this project, 3400 sites received upgraded POS technology with minimal disruption to store operations.