Four Important Ways to Improve Data Security

Security isn’t convenient by nature—and, if it seems convenient and easy, the truth is that it really may not be secure. Your data is valuable; you need that data to perform your job which makes it valuable to those who can prevent you from accessing it. Knowing it can be held hostage, is a lot of pressure for you as a business owner and keeping on top of a complicated discipline such as security is a full-time job. You have enough on your plate.

So how can you keep one step ahead of hackers without making cyber security your new career? To avoid the cost and limitations of hiring in-house, you might try a managed IT provider—an expert firm with comprehensive skills and experiences to draw on to give you top-of-the-line security without the burden on you and your company.

As a managed IT provider, Prime offers clients the benefit of many years of experience and knowledge from its data security team (not to mention others on our team who are experts in related areas). For this article, we’ve asked them to share some of their best advice over the most important steps you can take to make your organization less vulnerable to an attack.

1. Cyber Security Training

It doesn’t matter how tightly you have your data locked up if someone gives the keys away. Your security relies on every single employee being savvy about potential traps and scams. A managed services provider can train your team to be ready for potentially damaging attacks.

Many of these scams come through email, for example. The sender may pretend to be a trusted company or member of your organization, or they might claim to have compromising information about an employee (whether they truly do or not) and then use it as leverage to get what they want. Training employees to recognize these kinds of emails and when it isn’t appropriate to share information through email (even with someone they think they can trust) is essential.

After training is complete, you can send emails simulating these scams to members of your organization to test them. This will help you know for sure who is adequately prepared and who might need a little more education. Knowing these emails are being sent to catch them off guard helps keep people on their toes, so they won’t fall for a genuine scam.

2. Keep Everything Up to Date

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Security—especially cybersecurity—is an ever-shifting target. Attackers are always finding new loopholes, backdoors, and other ways of getting what they want. Fortunately, security experts are working equally as hard to close those vulnerabilities before they’re used for nefarious purposes. Keeping your software and equipment up to date will make you a much more difficult target for attackers, and a managed services company can keep you on that cutting edge.

The number one step your team can take to provide a secure system is shutting computers down at the end of every day and restarting them in the morning. While it may seem meaningless or time-consuming, completing these updates are doing more than just making things run better. They’re patching critical security vulnerabilities as they are discovered and preventing hackers from finding a way in. Shutting down and allowing updates to run is a fast, fundamental way to close security holes.

A managed services provider has experts on hand who continually track your security, and they can help you avoid pitfalls before you experience them. MSP engineers also can keep your security tools up to date, and they have the knowledge and experience to know what will help the most. Best of all, engineers can remotely schedule regular updates during a convenient time that when work computers aren’t in use.

Some companies work with individual software providers who keep their products safe, but it’s much safer to have neutral, dedicated security experts with your best interests at heart look at your entire system through a routine of repeated security checks.

3. Password Security

Nowhere is the push and pull between security and convenience more visible than password security. The most secure passwords are long and complicated—and, as a result, difficult to remember. It’s also much safer to have different passwords for every piece of hardware and software you use. Using the same password repeatedly is like using the same key for your house, office, car, and everything else. If someone manages to get access to that key, they have access to everything you wanted to keep safe.

A password manager software provides the security of long, complex passwords without anyone having to memorize long strings of characters just to use programs needed every day. This tool allows you to regularly change passwords without having to memorize new ones, which streamlines access for your team. You can add yet another layer of security through multifactor authentication, which requires further proof of a user’s identity and authorization before allowing access. Busy people are often resistant to using password managers, thinking it takes away valuable time. But those extra steps are also extra hurdles for potential hackers, so it’s a critical part of keeping systems safe.

Thankfully, password management doesn’t need to be an ordeal. A managed services provider can close the gap between convenience and highly secure passwords. For example, technicians can reduce the number of prompts needed for multifactor authentication and streamline the process, so your employees quickly get to the tools they need without sacrificing security.

4. Physical Security

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Of course, not all attempts to deprive you of your property are digital. Keeping facilities physically secure is also important for the safety of both real-world assets and data.

A card access system or other means of access control keeps you in command of who is in your building and when. Intercom systems confirm a person’s identity if they show up unexpectedly, and security cameras and intrusion detection tools can help stop a potential bad actor before he or she has a chance to cause harm. Training is also important for physical security. For example, people are inherently helpful and may want to hold a door open for someone behind them, but this is a common way for thieves to enter a building. Physical security training helps your people build good habits to keep everything secure.

Selecting, installing, and operating physical security equipment can be an especially daunting and time-consuming task, but working with a managed services provider alleviates much of that burden. These experts know which equipment has proven to work and which equipment doesn’t work as well. (Hint: The most heavily advertised systems may not be the most secure or easiest to use!) Your managed services technicians should have the knowledge and experience to easily install physical security equipment in your building—and they’ll probably be able to do it much more rapidly than your own team could. Physical security experts also provide critical basic services, such as reviewing security footage in the event of an incident and running regular equipment checks, so you know everything is working properly.

Managed Services Takes a Weight Off Your Shoulders

Of course, most people generally know the value of keeping data and assets secure. You probably know you could be doing more to improve security at your own organization. But the question for many organizations is, “Can we actually take the time to do all this, and do it well?”

The tools and steps listed above can get you started, but many organizations don’t have the time, knowledge, experience, or budget to hire a skilled team and plan a comprehensive strategy with no holes. (It only takes one crack in the door to let a bad actor in…)

A managed services provider solves all of these problems in one fell swoop. Through a managed services contract, your team of technicians lends you the full depth of their knowledge and breadth of their experience to both give you peace of mind and allow you more time to do the things you are an expert in—all at a fraction of the cost of forming your own dedicated security department.

If you’d like to know more about managed services, some of the tools we provide, and more tips to help you gain time and peace of mind, visit Prime Managed or call 402-289-4126.

When Ransomware Attacks - Be Prepared to Attack Back

Ransomware can be an unfamiliar term. But after 2020, more people have heard of  it than ever before. Dare we say it’s approaching household-word status due to high-profile incidents last year? Although IT security threats have always been part of online systems, bad actors are getting more creative and destructive, making them more impactful to organizations. These days, it doesn’t take experienced hackers long to shut down your systems and ruin your company’s reputation. But organizations are getting savvy and fighting back—often with the help of a good Managed Services Provider (MSP) at the heart of their defense.

Part of the problem is that remote software used by managed IT services and in-house IT managers has become a common “way in” for those who mean harm and believe you’ll pay to get your data back—even if your company’s data isn’t useful to anyone but you. As a result, it’s more important than ever to choose the right MSP. This article provides the background of these threats—and provides advice to help your organization “attack back”!

Ransomware Attacks are Rising — Traditional Antivirus isn’t Enough Anymore

According to a report from Harvard Business Review, ransomware attacks increased 150% in 2020 as compared to the previous year. And the amount paid to get data and network control back from the attackers has increased 300%!


Small to medium-sized companies are often the most vulnerable because they often depend on less-sophisticated or outdated MSPs and programs. Attackers know a loss of data could destroy your small company and you might pay a large ransom to keep it from happening. They may avoid larger companies that are more likely to have strong protections in place, with in-house professionals who keep a close eye on suspicious activity.


Prime Communications Inc.’s Solution Engineer, Justin Ekstein, urges every organization to take a fresh look at network security as soon as possible. He said, “At this point in the evolution of hacking and ransomware, there is no doubt what was good five years ago is no longer good. But the good news is you can fight technology with technology!”

In addition, Ekstein said, companies need to get serious about the human side of security. It’s no longer enough to install a firewall and let it run. “Automated programs help with early detection and auto responses, but human eyes should be on your network 24/7 to detect subtle suspicious activity before it becomes serious,” he explained.

IT threats have become more complicated due to the expansion of network technology—nearly every network now includes personal devices, freestanding applications, and automated connections that provide new “ways in.” Below are some of the highlights of the new nature of IT threats, followed by exciting new technologies and strategies you can use to overcome these issues:

Mobile Devices

Mobile devices with connections to your corporate network provide both a physical risk (when phones or tablets are lost or stolen) and a digital risk (through saved passwords and automated connections, among other things).

Old Antivirus Systems

Old antivirus systems focus on the software hackers are installing. They detect what they see as “a bad program” and then remove the program. However, by that time the damage may have already been done. Earlier detection is needed. MSPs that haven’t stayed up to date with their hardware, software and services expose your organization to the dangers of new threats.

Email Security Gaps

Email security gaps are more important than ever to understand and fix, because 90% of viruses and threats come through email daily. Although today’s email users have more experience than they used to and often can easily detect potential threats, it’s still not uncommon to mistake a bad email for a legitimate communication and click a link that suddenly exposes your entire organization.

Outdated Cloud Solutions

Outdated cloud solutions might be running on old systems that aren’t being backed up. It is surprising, Ekstein said, but even reputable MSPs may not be backing up your information. “Your cloud solution’s ability to deliver security depends on the vendor you’re working with. Some MSPs give you Microsoft solutions right out of the box, for example, which puts everything—email, documents, Sharepoint—on one drive. And they may be retaining your information for only 30 days after deletion, because that’s what the standard used to be.”

Old or Nonexistent Recovery Plans

Old or nonexistent disaster recovery plans leave gaps in your organization’s ability to respond, not only to ransomware attacks and other IT threats but to any disaster. Prime knows this first-hand from our own experience with a major flooding event at our headquarters in 2019. We had many systems in place that helped us recover, and we learned new strategies from our direct experience that we are now sharing with customers. Think about how quickly you’ll need your information back after a disaster and how the loss of data will affect your clients. Will your current plan make it possible to recover?

Untrained Personnel

Untrained personnel can make any threat worse, because, when your systems detect a threat, it’s imperative to act soon and do the right things. 

Tools to Outsmart Ransomware Thieves

Awareness of the issues listed above (and others) is the first step to “attacking back” against ransomware and other IT threats. However, you must take the next step to truly build a protective layer around your organization’s data and operations: you must take action. Here are tools you can put in place and actions you can take to attack back:

Layered Security

Layered Security includes a thoughtful, interwoven combination of hardware, software and human oversight of your systems. Ekstein said if any of these three layers is not present, your security strategy will not be effective. If your team doesn’t have the experience to analyze and implement the layers, look for an MSP that is a proven expert in this service.

Endpoint Protection, Detection and Response

Endpoint protection, detection and response are the calling cards of the latest antivirus software. These more powerful programs look at defined behaviors instead of just programs. They identify and analyze typical harmful behavior and distinguish it from harmless everyday actions, so you can detect potential threats earlier. 

Email Security

Email security can be addressed in several ways. Advanced security tools help identify and block new viruses and threats. Training in day-to-day email security is critical to help personnel see what threats look like. “You need to educate your staff at all levels and make their knowledge a part of your ‘security stack’,” said Ekstein.

24/7 In-Person Monitoring

24/7 in-person monitoring should be combined with AI to survey logs and check to see if any activity looks odd or cannot be ignored. Trained experts can make people in your organization aware of potential threats and help mitigate them before they become unmanageable. “AI saves a lot of time,” said Ekstein, “but it also makes decisions based only on data. You need human intervention to make smart decisions.” That may change someday when the technology is not so new, he points out, but we will still need humans to teach AI and show it what is good or bad.

Cloud Solution Agreement

Having a cloud solution agreement with terms and conditions will tell you exactly what you’re getting and what you’re paying for when it comes to backup. If you already have a solution, Ekstein said, check the fine print. If backup and essential services are not accounted for, consider changing vendors and solutions.


Preparedness is the name of the game when it comes to disaster recovery. Take time to write a custom disaster recovery plan and train personnel to respond to disasters appropriately. Ask us about Prime Communications’ safety training partner, Safe Passage Consulting.

Cyber Insurance

Cyber insurance improves your preparedness. Be sure you understand what your policy includes and how benefits will be delivered. It’s not a matter of if you’ll need it these days — it’s a matter of when something is going to happen to compromise your data. Insurance helps you overcome the fallout of your next digital disaster.

MSP Vetting and Selection

MSP vetting and selection is critical to any IT security plan. In fact, your provider can be the glue that holds your entire plan together. Choose a provider that is adaptable and flexible — knowledgeable in a wide variety of security concerns and capable of building a plan and providing tools that meet your unique needs. Don’t tie yourself down with a long-term contract, and make sure your vendor has the financial knowledge and experience to explain the difference between operational expense and capital expense. Your managed services and security expenses should be predictable, without unknown add-ons and surprises.

Meeting the Ransomware Threat Head-On

In today’s ransomware-persistent environment, it’s a requirement to be proactive. That means making sure you have all the tools in place to detect and respond to threats. If you aren’t sure how to bring the pieces together, lean on your MSP. The best providers supply you with a virtual chief information officer (vCIO) who can help you plan technology, think it through, identify what will most benefit your business, and give you a dedicated contact to consult regularly for guidance as a standard part of your plan.


Prime Communications Inc. is a corporate newcomer in this market and is excited to introduce the experts we have brought on board to help us provide the perfect MSP plan for our customers. MSP Director, Brandon Nyffeler, oversees all MSP operations and is joined by Ekstein, who provides expertise in network solution and safety.


With the experience and skill of these two new MSP principals, plus Prime’s proven technical expertise, services and personnel in digital security, integration and network management, we are excited to offer a depth of MSP service that’s hard to beat. 

“The good thing about the experience we bring to Prime,” Ekstein explained, “is that we’ve seen both the good and the bad over the course of our careers. We have come to Prime to put that knowledge into action for Prime customers, where we know we can do it better than anyone else.”

For more information about this exciting new offering from Prime Managed, call our office at 402-289-4126, or email Get ready to attack back!